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Customer Support Advisor German

Job Reference: YB2037
Location High Wycombe
Contract Permanent
Salary £23,000 - £24,500 per annum
Hours 37.5 hours per week
Industry Client Support

Job Description

Yellow Bricks Recruitment are hiring in High Wycombe for a busy and dedicated Customer Support department. We are seeking a German speaking, highly literate candidate with an excellent telephone manner who can handle enquiries coming in via call, emails and web chat. This is a busy job where days and enquiries are varied, we require a logical thinker who can work fast in a calm and professional manner. Candidates who apply must be able to speak German to a business level.

Duties

  • Replying to client enquiries via email using German
  • Answering inbound calls from consumer and business clients in German
  • Logging all cases on an in-house system
  • Providing professional and reasonable solutions to enquiries
  • Reporting on activity
  • Advising the supervisor off repetitive issues
  • Sending letters via the post where required
  • Answering web chat enquiries using correct German

Application is already closed.

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