Are you an experienced Customer Support Representative who has working knowledge of SAP? Are you available at short notice for a new job in Uxbridge that will keep you busy throughout the day? We are hiring for an experienced professional to join a fast paced local company who are growing rapidly thanks to their innovative product lines. In this temporary role, you will be managing the customer ordering process ensuring high levels of customer satisfaction through your accurate and process driven way of working. For people who thrive in the role there could be an opportunity to go permanent.
- Processing complex high worth orders using SAP
- Arranging for the stock to be dispatched within agreed timelines and budgeted costs
- Maintaining contact with customers in relation to their order status
- Raising quotes, invoices and remittance
- Ensure client records are kept up to date on the system
- Working with 3rd party couriers to gain the best value to move items
- Manage stock levels, highlighting items which may need to be replenished
- Taking payments made over the phone
- Reporting on sales activity
- Cross-selling and Up-selling where appropriate
- Manage regular stock takes, reporting on findings
- Answer general enquiries
- Attend and participate in regular training events
- Follow company guidelines with precision
This is a great role where you will receive full training and development to reach your potential.