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Customer Success Manager

Job Reference: YB5064
Location London / Remote
Contract Permanent
Salary £75,000 - £94,000 per annum
Hours 40 hours per week
Industry Sales & Service

Job Description

YellowBricks are hiring for client-focused Customer Success Manager for our high growth client, in this role you will carefully maintain relationships with a portfolio of highly engaged clients bringing a high-end approach to enabling clients to utilise the products to their full capability. We are seeking a person with an inquisitive approach who understands Martech and all of the functionalities it provides for clients to drive maximum engagement in this quarterly targetted 80/20 role.

Bilingual applicants who speak Italian, Spanish or French in addition to English are preferred but not essential.

Duties:

  • Managing a portfolio of up to 250 brand new and established clients
  • Discovering client engagement and supporting on maximising product benefits
  • Drive client attraction to the full product capability
  • Create and carry out regular webinars, email updates and videos
  • Develop engaging email templates for use across portfolio
  • Track and develop on engagement relating to your activities
  • Run engagement surveys, pick up on comments
  • Work side by side with the client to allow them to reach milestones
  • Support on implementation
  • Maximise early adoption through coaching and training
  • Making process improvement recommendations regularly
  • Maintaining client details to enable regular business communications are reaching
  • Highlight customers who are disengaged and remedy through support
  • Playback events to Renewal Managers when required
  • Collaborate with the wider team to drive harmony across the service offering

We are building a team within a company who want to enhance the offering their customers receive, we are seeking customer-centric, engaging, communicative and organised future thinkers for this enticing global powerhouse.

 

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