Back to jobs

Digital Customer Success – Denmark

Job Reference: YB5133
Location Copenhagen
Contract Permanent
Salary £50,000 - £65,000 per annum
Hours 40 hours per week
Industry Customer Success

Job Description

YellowBricks are hiring a Digital Customer Success Manager in Denmark for our high growth client, in this role you will carefully maintain relationships with a portfolio of highly engaged clients bringing a high-end approach enabling clients to utilise the products to their full capability. We are seeking a person with an inquisitive approach who understands content marketing solutions and all of the functionalities it provides for clients to drive maximum engagement in this quarterly targetted 80/20 role.


  • Managing a portfolio of up to 250 brand new and established clients
  • Discovering client engagement and supporting on maximising product benefits
  • Drive client attraction to the full product capability
  • Create and carry out regular webinars, email updates and videos
  • Develop engaging email templates for use across portfolio
  • Track and develop engagement relating to your activities
  • Run engagement surveys, pick up on comments
  • Work side by side with the client to allow them to reach milestones
  • Segmenting customers based on vertical and account type
  • Scheduling the delivery of relevant and helpful content
  • Reading usage reports to build new campaigns
  • Support on implementation
  • Maximise early adoption through coaching and training
  • Making process improvement recommendations regularly
  • Maintaining client details to enable regular business communications are reaching
  • Highlight customers who are disengaged and remedy through support
  • Playback events to Renewal Managers when required
  • Collaborate with the wider team to drive harmony across the service offering

We are building a team within a company that wants to enhance the offering their customers receive, we are seeking customer-centric, engaging, communicative and organised future thinkers for this enticing global powerhouse.

This job ad was posted by Yellow Bricks. To find out more about Yellow Bricks’ Privacy Policy and how your application is processed, please visit our website

Looking for something specific, drop your details in and we will call you get in touch

  • Drop files here or
    Accepted file types: jpg, gif, png, pdf, doc, docx.
    • This field is for validation purposes and should be left unchanged.