Mid Touch Customer Success Manager – Germany

Job Description

YellowBricks are hiring a Mid Touch Customer Success Manager for our high growth client, in this role you will carefully maintain relationships with a portfolio of highly engaged clients bringing a high-end approach enabling clients to utilise the products to their full capability. We are seeking a person with an inquisitive approach who is working within a tech company supporting up to 50 clients.

Duties:

• Managing a portfolio of up to 50 brand new and established clients
• Discovering client engagement and supporting on maximising product benefits
• Drive client attraction to the full product capability
• Create and carry out regular engagement activities
• Track and develop engagement relating to your activities
• Run engagement surveys, pick up on comments
• Work side by side with the client to allow them to reach milestones
• Support on implementation
• Maintain regular contact to support customers through hurdles they may face
• Maximise early adoption through coaching and training
• Making process improvement recommendations regularly
• Maintaining client details to enable regular business communications are reaching
• Highlight customers who are disengaged and remedy through support
• Playback events to Renewal Managers when required
• Collaborate with the wider team to drive harmony across the service offering

We are building a team within a company that wants to enhance the offering their customers receive, we are seeking customer-centric, engaging, communicative and organised future thinkers for this enticing global powerhouse.